I've seen a lot of social media tools and aggregators. A good number of them are designed very well, and could be great tools, provided a swarm of early adopters, and then later, late adopters, showed up. Some of them trumpet just how many different services are supported, and use that as a rallying cry for why one site should be ditched for another. But it's the wrong approach. For while they may have been working on making fancier widgets and supporting yet another niche service, others have been building a foundation for community, making them the clear winners.

Examples of this are everywhere, but the most blatant examples that come to my mind are those of Twitter and FriendFeed. I could also make examples for LinkedIn and Facebook, but that's another post at another time.

Twitter has been roundly scorned for its occasional inaccessibility, costing users about 1 percent downtime over the last four months, according to Pingdom. While serviceable alternatives exist, in Pownce and Jaiku, for starters, those who have invested time in building up their Twitter community, including followers, those they follow, and an archive of "tweets" aren't going to leave, even if Jaiku and Pownce deliver 100% uptime, and manage to add features that Twitter simply doesn't match. Twitter has become more than a microblogging mechanism, but a serious community.

This was very clearly illustrated by Michael Arrington's piece on TechCrunch: "Twitter May Not Have To Care About Uptime Any Longer" last month, when he said, "after a three day weekend outage I realized that in the last two months a subtle shift occured: I now need Twitter more than Twitter needs me."

The same could be said for the lifestreaming and aggregation space.

On the Elite Tech News podcast this last week, the conversation turned to FriendFeed, and whether or not it had a GUI that would be welcomed by non early adopters. After suggesting Kevin Fox had big plans to upgrade the service, I also said it would take a lot more than a shiny new interface on another aggregator to get me to move. And it would take a lot more than bells and whistles, because in the last seven months of FriendFeed being in service, the site has developed many different sub-communities which make engaging and participating both fun and informative.

In order for me to leave FriendFeed for another service, be it Profilactic, SocialThing, Iminta or Plaxo, it would take the entire community shifting at once.

But that doesn't stop some social media sites from arguing it's all about the features. Take a blog post from Profilactic that compares its service with that of FriendFeed. The author writes, "FriendFeed supports 28 social sites. Profilactic supports 155. Not much else to say there."

And while time has passed, and both services have added more supported external sites, the author's summary, reading, "Profilactic supports 127 more sites than FriendFeed. We allow you to filter out your friends' feeds that you don't want to see. We give you features that FriendFeed doesn't offer like Clippings. And we allow you to take it all with you with badges," just doesn't give enough of a compelling argument, especially when it pertains to communities.

The gap between FriendFeed and Twitter and other sites who haven't yet gotten off the ground is going to make it incredibly difficult for alternatives to make headway, even if they do end up having more features, a prettier UI, or greater uptime. This is in part why I first highlighted the many tech bloggers flocking to FriendFeed, and why FriendFeed co-founder Paul Buchheit has on separate occasions said, “Great products are more than just a pile of features” and that “FriendFeed has personal communities”. FriendFeed gets that the site isn't about a pile of features, but it's about the users. Once a community is built, they will rally around a service, and become extremely loyal, even if another option is shinier or louder.

On March 3rd of 2007, I made a list of 10 suggestions to the Google Reader team on how they could make the world's most popular feed reader even better. The tenth option was a simple one, which I titled as "Customization Everywhere", where I said "there's zero options to customize a shared link blog." As of today, only 14 months later, we now have the first user customizable options to make the shared items page a little more fancy. And today, I can profess myself a ninja.

Alongside the so far much-criticized announcement that you can append notes to Google Reader shared items, you can also choose from four artistic styles on the shared items page, including the Default, as boring as it sounds, Ice Cream, Sea, and ... Ninjas.

Seeing how episode 7 of the Elite Tech News podcast was titled "Explanatory Ninjas", it makes sense that at least for today, I would use the theme of "Ninja".

(See my Ninja-Themed Shared Items Blog)

By selecting Ninja, all that's really added is a cute banner at the top of my shared items page, showing four ninjas and their various weapons. It's not necessarily a status symbol, showing my link sharing prowess or skills with the black arts. The theme is cute, but of course, non-functional. I still can't change the color of the background, or the fonts, or go "all MySpace" with the page, so I guess that's good. But it's a start.

Of note: I was lucky enough to meet and talk with Chris Wetherell of the Google Reader team last Thursday for lunch. We didn't talk about this feature, but I remain very positive on the direction and focus the Google Reader team has going forward. It's a small team, but very dedicated.

With RSS becoming ubiquitous now, it is not uncommon for Web power users to have hundreds or even thousands of individual RSS feed subcriptions, covering anything from sports to technology, news and blogs of friends and family. But adding these feeds one by one to a new feed reader is simply out of the question. It takes too long. That's why the majority of RSS feed readers, both online and off, have moved to support OPML, enabling the portability of both your feeds and your folders.

Today, Shyftr, an online feed reader that lets you share comments within the Shyftr community and learn what are the most popular feeds and items, added this crucial capability, making them a stronger competitor to other market leaders, such as Google Reader, BlogLines and NewsGator. (See the official post: OPML Support Is Here!)

Shyftr first caught my attention earlier this year, when I highlighted their integrated comments system and blog rankings. (See: Shyftr Offers Social RSS Reading, Including Comments, Rankings) But at the time, I had no choice but to highlight their lack of OPML, a real sticking point for me. Later in March, Shyftr added pocket blogs, much like Google Reader's shared links blog.

You might also remember that last month, the Shyftr team was engaged in some controversy over their practice of displaying full feed items and comments away from the original blog, a position from which they later relented, following criticism. While I didn't have any issues at all with what they were doing, others did, and Shyftr was smart to quickly adjust.


Like with other RSS feed readers, adding OPML to Shyftr is very simple. Just export your OPML from your existing reader, and from your Shyftr Profile, click the "+" button under Feeds to add new items. Once you upload your OPML file, Shyftr will then keep you updated as to its progress, first by laying out the specified folder hierarchy, and second, showing how many feeds have been imported.


For somebody like me, this process can take several minutes. It's not the fastest OPML import I've ever seen, but it definitely works. Just make sure you don't close the browser window while it's operating.


What I liked best about Shyftr's implementation is that the system automatically recognized if I had already manually entered a feed. If I had, it would correctly move that feed, which was duplicated, into the folder specified by my OPML file. I was at first worried I would have to manually move each duplicated feed, but it took care of the hard work for me. (That also explains why in the above graphic, the total number of feeds imported is less than the number processed)

With the addition of OPML, Shyftr has many of the major checkboxes for next generation RSS feed readers nailed. They have online feed reading. They have user profiles. They have comments. They have popularity rankings. They have a personalized link blog. Just about the only thing that Google Reader and others have that they don't yet is keyboard navigation through feeds. If they can manage to get that nailed, Shyftr could be even more compelling than it already is today. It has been fun to watch the team go from pet project to serious RSS feed reader alternative in the space of a few months, and I expect that adding OPML is just the beginning.

For those who find FriendFeed's firehose of updates overwhelming, rapidly finding the "hide" option, enabling users to block updates from any service (like Twitter) or updates from "Friends of a Friend" (FOAF), can mean the difference between enjoying and getting benefits from the service, or running away in the opposite direction. As such, integrating FriendFeed's flexible "hide" options is a must for any third party application interfacing with the service.

FriendFeedMachine's Scott Goldie, in his third update of the alternative Web UI for FriendFeed, made adding FriendFeed's "hide options" a priority for the latest release, as well as setting the option to block Twitter replies (via watching for the @ symbol), and a host of other filters, against services, users, and read items.

Not every FriendFeed user can handle the "noise" which can stem from following anywhere from a few dozen to hundreds or thousands of users. In fact, co-founder Sanjeev Singh's simple question: "Is FriendFeed too noisy for you?" has generated 60+ responses since he posted the query in February.

By tapping into FriendFeed's API and enabling FriendFeedMachine users to get the same kind of hiding preferences they do on the full service, Goldie's made it even more likely for users to consider migrating. Without these filters, even I wouldn't have stood a chance. For more information on the latest updates from FriendFeedMachine, check the official blog.