Silicon Valley Technology Commentary & Archives · Est. 2006 3,031 Posts · 2006–2026

April 20, 2010

April 20, 2010 · 6 MIN READ · BY LOUIS GRAY

10 Suggestions for Redesigning the Google Profile

10 Suggestions for Redesigning the Google Profile

Have you looked at your Google profile lately? (Here's mine) Pretty boring, right? Just a white page with a bunch of blue links, like much of the rest of Google? You might not look at your Profile all that often, but with Profiles being discoverable in Google Search and made more central to your online activity with the introduction of Buzz, it's possible that this page could be a major hub for your personal presence on the Web. Given the recent addition of Rick Klau to the team, it's clear Google wants to get this product right. It's also a great opportunity to give Rick and his entourage a little helpful advice. So here's what I would do if I got the opportunity to design the ultimate Google Profile:

1. Unhook Buzz from GMail and Open a Dedicated Buzz Site

This one is screamingly obvious - and something I anticipate to be a near-certainty, unless the criticism of Buzz had Google reconsidering its focus, which I don't think it will. If Buzz and Profile are to be paired, there has to be a way to get to Buzz on its own domain, outside of my e-mail. This, I believe, would dramatically raise engagement and ease of access. As each Buzz user's entry and comments link back to their profile, this in turn raises the visibility of the Profile itself.

2. Enable the Option to Remove Buzz Without Killing Your Profile

A corollary to the above is that in order to completely opt out of Buzz and disable it completely is that you need to delete your Google Profile too. That's crazy. That's almost punitive judgment for somebody who doesn't see things the Google way. That Buzz and Profiles are connected in the same way that Facebook's News Feed and Facebook's Profiles are connected is one thing, but to require the deletion of one to unlink the other should be fixed immediately.

3. Add the Ability To Import One's LinkedIn Resume to Google Profiles

Today, Google Profiles asks you where you've previously worked, but it's scarcely an inch deep. I would want the option to import my LinkedIn profile, complete with titles, companies and summaries, and be able to display that in a tab called "My Career", "Work" or "Professional". Of course, for those who don't have existing LinkedIn resumes, the option would be to populate this tab from scratch, but have it display on Google.

While this would not immediately gain you the relationship and recommendation portion of LinkedIn, it could easily be a new place for your online resume.

4. Introduce an Ability to Customize the Google Profile With Templates

The look and feel of today's Google Profiles is extremely sterile. Like many other Google properties, the wisdom has been data over design, and users don't have much, if any, opportunity to tailor the content in the way they would like. Rick Klau, having just watched fellow PM Siobhan Quinn launch Blogger's new Template Designer, would do well to tap into that option, giving people more ownership of how they are presented online. In fact, Rick's quote: "How you express yourself online is a lot more than just a blog," from the interview we had on the day he announced the move, hints that he feels the same way.

I would want the option to change background colors, sidebar designs and reformat the page's elements - things that even Facebook gives you little opportunity to do - but others have done well.

5. Think Global, Act Mobile

All the trends are pointing toward increased Web consumption on our mobile devices, be they Android, iPhone or some other variety. Facebook's iPhone application has gained tremendous traction and is quite usable. Buzz was designed with mobile in mind. However, Google Profiles simply scrunch the text down in a small way for a smaller screen. It wouldn't hurt to have Profiles recognize mobile browsers and provide a superior mobile experience.

6. Highlight My Streams By Category - Like Status Updates!

Google Profiles do a good job of featuring links out to other third-party services where I participate. If I register dozens of social sites, and you know I have them, these disparate icons will litter the right side of my Profile. But like MyBlogLog and FriendFeed, the icons themselves don't tell a story. The story comes from the content being created at each of those sites. While some of my streams might be flowing through my Buzz tab, I should also be able to choose to share my Tweets, native FriendFeed updates or GChat status updates on my profile, as a lifestream, in a "Status Updates" tab in my profile, which would show the most recent shares at the top. Similarly, if you have multiple photo site accounts, you could pull in the latest updates from Flickr, Smugmug and Picasa in a tab called "Photos".

7. Raise the Visibility of Contact Information, and Remove the Tab

Today, my Google Profile says my name, my title, and features my latest status update at the top, generated through GMail's GChat feature - and even that status message is not visible to anyone who is not a connected "chat buddy". The contact information I have provided, including e-mail, phone, and address, optionally posted by me, is tucked behind a tab. If I have opted to make this information public, it should have higher visibility, and could easily take the spot where the bulky status message is today.

8. Reduce The Automatic Behavior and Placement of Photos

In today's Google Profile, your title and avatar are immediately underwritten with a strip of photos. It's a cool feature, to be sure, but their is no option to put them somewhere else, to resize them, to add any relevant information about photos, etc. If photos are not something I think should be a lead part of my experience, then I would want to minimize their focus, or even tuck them behind one of the tabs at my disposal. Today, these photos pull from Flickr, Picasa, or from other hand-entered photo streams, but they all look the same - disconnected and unrelated.

Facebook has become the king of photo uploads not just because of the network's relevance and reach, but also thanks to the option to leave comments on these photos, or to tag other people. Google Profiles do nothing but link out, making the photos vestigal. Unless Google wants us to upload photos directly to our Profiles, they should get lower visibility.

9. Sidewiki Doesn't Deserve the High Profile on My Profile

Sidewiki entries are one of the four tabs on my Profile today. I've made one Sidewiki entry, ever, and while it may have been a good one, it certainly doesn't rate equally with my "About" and "Contact" sections, yet it gets the same billing. That's silly. And for whatever reason, I cannot remove Sidewiki from my profile within my profile settings. It's impossible. If you're a huge Sidewiki fan, then sure, add it, but it shouldn't be there automatically.

10. Modular Permissions By Section

Google's default approach, and mine, is to make content visible to all, so that it is indexable and discoverable. If we have learned anything from the tumult around Buzz's entry to the marketplace, it is that one size does not fit all when it comes to public content vs. private content. But today, I don't even have the option to make my Gmail chat messages public if I wanted to, and others don't have the option to provide comments on their Google Reader shares to the public, but only invited friends. In reverse, if I chose to, I should be able to hide my photos from the public, or any other item, making that only visible to synchronous friends. If this can be managed in a simple way, it could go a long way to getting people comfortable in providing even more personal information to a company that already knows a lot about us.


Have you given a lot of thought to your Google Profile? I see this as a key weapon in Google's assualt on Facebook. More on that soon, of course. What else would you do to make this a better product?

April 19, 2010

April 19, 2010 · 1 MIN READ · BY LOUIS GRAY

With Chirp Complete, Twitter Opens Doors to 9 New Hires

With Chirp Complete, Twitter Opens Doors to 9 New Hires

Last week, at the company's first-ever developer conference, Chirp, Twitter reported the company's growth to 175 employees. Some of those 175 started today, and the company's official "team" list has expanded to encompass 188 total accounts, up nine week over week.

Joining today included a new partnership manager, formerly of Google, a new product manager for the Twitter platform, a Ruby on Rails developer, a former biz dev guy from CoolIris, a media-browser plug-in, a new front-end Web developer, a new mobile engineer, and a new member of the communications group who most recently represented Android for Google.

The expansion seems to see growth in all areas of the company, with adds on Web, mobile and platform, as well as on the back-end. The addition of Kelton Lynn, from CoolIris, seems interesting due to CoolIris' focus on photos, videos and plug-ins, which could hint at Twitter moving beyond simple text updates, and the addition of the pair from Google shows continued interest in employees making the move up Highway 101 from Mountain View to San Francisco, from the world of a massive public company to a more nimble startup.


As is now a practical rite of passage, many of the first day employees were more than happy to tweet from what is now being termed the ... "twoffice".



Starting this week: April Underwood @aunder, Brian Ellin @brianellin, Carolyn Penner @cpen, Mark Percival @markpercival, Kelton Lynn @keltonlynn, Ben Cherry @bcherry, Marcus Hanson @MarcusDHanson, Niels @niels and Kristin @kkanaar.

April 18, 2010

April 18, 2010 · 2 MIN READ · BY LOUIS GRAY

Google2Twitter Streams Restored After Week's Outage

Google2Twitter Streams Restored After Week's Outage

For those of you who follow the @lgstream Twitter account, fueled by my shares from Google Reader, in addition to Delicious bookmarks and blog posts, the flood slowed to a mere drip over the last week, as the service behind its automation was stopped cold, due in part to its own success. The Reader2Twitter application I first featured back in September, which saw an update in February to support Buzz entries to Twitter as well, exceeded its AppEngine quota and ground to a halt on the 12th, leaving its users high and dry in the meantime. With the newly-called Google2Twitter down for the count, all that hit my @lgstream account were the rare bookmarks and posts from here - making me look more self-centered than usual. As of tonight, however, the stream is back in full, having been reenabled.

When faced with the outage, Google2Twitter's author explained that the once-small application had outgrown its 1GB datastore, and required an upgrade to a paid version of Google's AppEngine. But paying from China, where he lives, is no easy feat. In the meantime, he suggested it could be open sourced at some point, and he was going to work out a way to get the project funded.

After six days of downtime, which stopped my stream, streams of my clients, and many others, the stream was unclogged tonight and data is flowing again. Interestingly enough, the author is hinting at bringing on yet another supported service, Blogger. In a quick tweet tonight, he wrote: "the web interface of Reader2Twitter has been restored. I am going to support blogger2twitter later." On the Blogger platform, this would be of benefit to me, although my routing through TwitterFeed already does a fine job.

I'll be checking in with the app's author to see if this is a one-time blip, and what measures will be taken to avoid problems in the future, but for now, I'm just glad it's back. To see my stream through Twitter, don't forget to be subscribed to @lgstream. I share the best of the tech Web so you don't have to read everything else. You can watch Google2Twitter at @gr2t.
April 18, 2010 · 5 MIN READ · BY LOUIS GRAY

Apple iPad, MacBook Air and iPhone 3G. Pick Two.

Apple iPad, MacBook Air and iPhone 3G. Pick Two.

Two weeks ago, when the iPad finally became available for purchase, I picked up a pair for our home - one for me, the 64 GB WiFi version, and one for my wife and twins, the 16 GB WiFi version. Given Apple's tremendous track record in the last decade through the debut of the iPod and iPhone, the march of the iTunes Store, and yes, even the Apple TV, for our home anyway, I figured the iPad would find a good spot in our technology gadgetry usage model - despite my already having an embarrassment of riches from Cupertino, in the MacBook Air and iPhone 3G. And it does have a place, but it hasn't exactly been revolutionary. While I am not one of the handful of folks trying to make headlines by shipping theirs back to the store, I recognize the iPad for what it is, a nice machine, with some incredible features, but if forced to take only two of my three devices somewhere, it's the iPad that stays home.

The iPad does some things extremely well. That its battery life can stay above the 90% mark for a tremendous amount of time, even when watching movies through iTunes, immediately puts it well ahead of the juice-hungry MacBook Air and iPhone. While I am always watching the battery life on those two models, and don't want to stray too far from a power outlet, the iPad can go several hours without needing to get reconnected. The iPad's large screen and ability to run existing iPhone apps also is very fast and sharp, making using the same apps on the iPhone seem cramped and less than satisfying. I also really like the iBooks app, and have been doing a lot of reading on the iPad when I've put my other devices down. In addition, the iPad's keyboard is large enough that typing is practically second nature - unlike the iPhone, where I have to heavily rely on its autocorrection to pick up my typos.


But with all that said, giving it all sorts of kudos for being brilliantly designed and making my iPhone seem like a chew toy, I have to seemingly go out of my way to find time when it makes sense to put down one of the other two devices and use the iPad instead.

I always assumed the iPad would be a fantastic content consumption device. It is. It doesn't have much parallel for reading books and watching films through iTunes. Doing so now on the iPhone's dinky screen seems silly. Having my bookmarks synched through MobileMe to the iPad also makes it easy to go site by site and make sure I am caught up with the world. But when it comes to true Web browsing and true e-mailing, the MacBook Air still trumps the iPad in all sorts of ways. Not only can I type much faster for e-mail, do copy/paste in a non-convoluted way, and run multiple apps at once, but I don't have to avoid Web sites that run Flash, leaving holes in my browsing experience.

The lack of Flash, as non-consequential as you might think it would be, shows up in all sorts of places. Client Web sites don't load. Twittercounter.com won't display graphs. Videos and other elements show up as holes where content should be. At least I know that when I switch back over to the MacBook Air, I can get something resembling a full Web experience.

One of the best things about the iPad has been its lack of a keyboard. While that may seem crazy, it has made sharing the device with the twins dramatically easier. While Matthew and Sarah tend to prefer mashing the keyboard and banging on the keys when seeing anything on my laptop, the iPad eliminates that possibility, and they grok the touch-screen options immediately, having grown up in a home with iPhones and an iPod Touch. The iPad has reinvigorated our relationship with YouTube, as the twins click from video to video and see not just themselves, from our own home videos, but YouTube favorites, like "Charlie Bit Me" and "David After Dentist", just by tapping the screen.

Clearly we have found use for our iPads. Some of the applications available for the iPad, such as ESPN's ScoreCenter and eTrade's application, are very good, even if they are just repurposing content found on their Web site. The iBooks application is a game-changer and playing some game apps, like "9 innings" on a real screen is much more satisfying than on the iPhone. In fact, having the iPad around has probably impacted our iPhone usage much more so than it has my laptop usage. As I am not using the iPhone any more at home for browsing the Web, e-mail or application use, it hasn't been too uncommon for it to be the "forgotten" device, sitting somewhere in the other room until it springs to life when someone calls. But the MacBook Air is still the best device to read Google Reader quickly, and to write blog posts, use Office documents, or really do anything around creating content.

While you can write blog posts on the iPad, or you can write e-mail on the iPad, or you can take notes on the iPad, for the most part you can always do them better on the laptop, and by doing these tasks on the iPad, you are essentially doing battle with a force of will, attempting to get it accomplished because you can, not necessarily because you should.

With dozens upon hundreds of thousands of iPad reviews out there on the Web, you no doubt have seen other people's comments on just how Apple's newest device has impacted their workflow. I am glad we have ours in our home, but if you were expecting a revolution, this isn't it. It's a missing piece between two already-solid products, a nice to have, but not a must have. I eagerly await new applications that show up on the iPad to help it make that leap to a must-have device. Until then, I'll keep using the MacBook Air for most things, stick with the iPhone for actually making calls, and use the iPad as a comfortable consumption machine for when I don't want to be overwhelmingly efficient and productive.